Viewing order details
When reading an email in Gmail, the Conversant Commerce add-on will automatically show relevant customer and order information. If the email is associated with both an order and a customer, the add-on will display a card for each.
Click on the Order card to see full order details. If we cannot find any customers, but the email is associated with an order, then the add-on shows the order details automatically. Alternately, if you are looking at a customer, you can click on any of the customer's orders to see the order details card.
The order details card includes:
- Order details (include total amount and contact information)
- Financial status
- Fulfillment status
- List of line items
- Billing and Shipping Addresses
Also note that you can click on the More Actions menu to reveal a list of additional actions you can take on the order.