Viewing order details

When reading an email in Gmail, the Conversant Commerce add-on will automatically show relevant customer and order information. If the email is associated with both an order and a customer, the add-on will display a card for each.

Customer and order cards
Customer and order cards.

Click on the Order card to see full order details. If we cannot find any customers, but the email is associated with an order, then the add-on shows the order details automatically. Alternately, if you are looking at a customer, you can click on any of the customer's orders to see the order details card.

Shopify order card
Shopify order card.

The order details card includes:

  • Order details (include total amount and contact information)
  • Financial status
  • Fulfillment status
  • List of line items
  • Billing and Shipping Addresses

Also note that you can click on the More Actions menu to reveal a list of additional actions you can take on the order.

More actions on order card
More actions menu on order details.