Conversant Commerce Privacy Policy

Conversant Commerce ("the App"), in conjunction with the Conversant Commerce Gmail Add-on ("the Add-on") provides access to your merchant data within Gmail ("the Service") to merchants who use commerce providers, such as Shopify or Stripe, Shopify to power their business. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your business.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your account:

Information collected by the App is stored on our servers and is required to provide basic functionality.

When you install the Add-on, we are automatically able to access the email you read in Gmail. We scan your email to extract the following information:

We never store information collected by the Add-on. It is only used to retrieve information relevant information, such as orders and customers from the commerce provider API on your behalf. The retrieve information is displayed within Gmail and never stored.

Our marketing and admin interfaces use the following technologies:

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to provider the Service, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you install the App, we will maintain your Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support <at> conversantcommerce <dot> com.